Shipping and Return Policies

Shipping

Unless you specify otherwise our normal method of shipping is USPS Priority or UPS ground. After we have received your order we will contact you with the actual shipping and handling charges for your order. We ship Monday through Friday, our normal business days, and normally ship within 48 hours from receipt of your order. Personalized orders require additional time. We will notify you of the exact timing when we confirm your order. Every effort has been made to ensure that your order reaches you undamaged. However, if damage does occur please retain the original packing material and call us at 530 877-2900.

Returns

All HeavenScent Candles carry a 100% money back guarantee. If for any reason you are not satisfied with your purchase, you can return it within 7 days for a refund, exchange or credit. We ask that customers call us to request a Return Merchandise Authorization number. This number must be included with your return. For any returned items, except for damaged product, the customer will be responsible for freight changes and the condition of the returned items.

In the unlikely event that your HeavenScent product arrives damaged, we will replace it. Please save the original packaging material and contact us immediately so that we can make a claim with the carrier.