What makes a candle smoke?
The most common cause is that the wick is too long. Trim the wick to 1/4". This can be done using either a fingernail clipper or a small scissor. If wick still continues to smoke, trim the wick to 1/8". Also make sure that the candle is away from any form of draft as this will cause a wick to smoke.

How long should I burn my candle?
We recommend a two hour burn period for our smaller candles (petite and small). For our larger sizes we recommend a burn period of three to six hours.

What is the purpose of the cork included with my candle?
The votive cup included with your candle should be placed on the cork in the middle of the hurricane candle. This will prevent the heat from the cup melting the bottom of the candle shell. Also by positioning the cup in the middle of the candle it prevents the heat from melting the sides of the shell.

When I replace my votive how do I remove the wax from the cup?
A simple but very effective way is prior to placing a votive in a votive cup place 1/4 tsp of water in the bottom of the votive cup. When the votive is completely burned the wax residue can be easily removed with a paper towel.

Do you use lead core wicks in your votives?
No. We use only paper core wicks which have been proven to be totally safe.

How long do your candles burn?
Unlike most candles you are familiar with, our hurricane candles are wax shells which if used correctly will last indefinitely. The illumination comes from the votive placed inside the shell. Our votives, which we make ourselves, last approximately 15 hours.

What payment methods do you accept?
We accept Visa, MasterCard and Discover credit cards. At this time we do not accept checks or money orders.

Any safety tips?
The following tips should always be followed to avoid problems:

• Never leave lit candles unattended.
• Always keep out of reach of children and pets.
• Keep your candle away from flammable materials.
• The votive should always be in the votive cup.
• Avoid walking with lit candles or burning candles in drafts.
• We recommend that you use a candle snuffer to extinguish the votive flame.